Business Support Officer

Your new company Working for a division of the Health and Social services group within the Welsh Government. Your new role Provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications and minutes to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales. Deal with sensitive telephone discussions and queries with service users. Contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements. Working with complex CRM systems. What you'll need to succeed Excellent customer service skills, active listening skills and showing empathy and understanding. High level of administrative experience, along with any case management experience Experience working with CRMs, confident in navigating different systems and proficient in the use of Microsoft packages. Must pass a DBS check What you'll get in return £15.10 per hour Temporary role for an initial period of 6 months, with a possible extension Hybrid working, 2 days in office once training is complete. 37 hours per week DBS check will be covered by agency. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)