Hire Manager

AR857 - Hire Manager Location: Burton Latimer Salary: £36,000+ Benefits Overview: First Military Recruitment are currently seeking a Hire Manager on behalf of one of our clients. The successful candidate will be responsible for leading the short-term hire and sales administration function, ensuring efficient day-to-day operations, high levels of customer service, and strong team performance. Our client strongly encourages applications from ex-military personnel; however, all candidates will be considered. Duties and Responsibilities: Manage the day-to-day operations of the hire department. Lead the team across all areas of short-term hire, including scheduling, customer communication, transport bookings, quotations, and invoicing. Support sales administration processes, including preparing sales packs, raising and issuing purchase orders, and liaising with suppliers. Ensure accurate data entry and tracking of equipment orders within the operating system. Oversee the booking-in process for delivered equipment and ensure timely invoicing. Work with third-party finance companies on sale and buy-back agreements. Ensure all hire and sales administration is completed accurately and within required timeframes. Develop and maintain relationships with existing suppliers while identifying new cross-hire opportunities. Build strong customer relationships and resolve issues promptly and effectively. Take ownership of day-to-day operational challenges and drive resolutions. Collaborate closely with service and sales teams to ensure smooth operations. Ensure compliance with CRM system usage and contribute to ongoing process improvements. Support the development and continuous improvement of internal systems. Encourage team development and personal growth in line with business needs. Support the team in achieving KPI targets. Act as a representative of the company, maintaining professionalism and high service standards at all times. Skills and Qualifications: Knowledge of plant and/or equipment hire is desirable. Previous experience managing or leading a team. Strong organisational and administrative skills. Proactive and self-motivated approach to work. Excellent customer service skills. Strong communication skills, both verbal and written. Confident using Microsoft Office and CRM systems (e.g., Protean). Ability to work collaboratively as part of a team. Experience within the service or hire industry is advantageous but not essential. Location: Burton Latimer Salary: £36,000+ Benefits