Client Relationship Manager

Location: Poole

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Hours: Monday Friday, 08.00am-17.00pm, 40 hours per week, office based
Salary: £35K - £45K plus bonus
Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, Training provided.
Aspire Jobs are delighted to be working with our client who are a well-established and growing family run business based in Poole, Dorset.
The successful Client Relationship Manager will be an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers. Ideally looking for candidates who have some experience of luxury product sale & distribution.
The successful Client Relationship Manager will:
Have proven B2B or B2C experience ideally with some experience of luxury product sale & distribution.
Be comfortable selling via phone and in virtual meetings with both existing and prospective customers
Ability to build strong long-term relationships with both customers and colleagues
Be proactive and keen to develop both product and industry knowledge
Possess strong commercial acumen (ability to analyse and interpret data) with the ability to negotiate and upsell
Have a good working knowledge of product creation & delivery, change control, product definition and change management processes
Possess excellent communication and interpersonal skills
Job responsibilities for the Client Relationship Manager are: -
Build and maintain positive client relationships, both internally and externally
Nurture an account to ensure it grows to its full potential
Work closely with clients and be supportive and involved xwzovoh with their strategic planning
Research and understand product availability and stay up to date on industry trends
Source products in response to clients requests anticipate future needs.
Analyse each customers accounts to assess and identify opportunities to drive growth and profitability
Work closely with other departments within the business to ensure customer expectations are met and products are delivered within specified deadlines
Conduct regular reviews of pricing and opportunities for margin growth and price increases
Be confident dealing with client enquiries and be able to provide resolutions in a professional and timely manner