Sales Support Executive

An opportunity to grow with a business that's genuinely going places - and one that shares its success with the people who help build it. Our client is an established, employee-owned fire and life-safety systems business, headquartered in the West Midlands and operating nationwide. They design, install, commission and maintain fire alarm, life safety and security systems for multi-site commercial customers - with particular strength in large residential blocks and student accommodation. Built organically since the mid-2000s, this is a business with real roots, a loyal customer base, and a team that takes pride in what they do. And because it's employee-owned, when the business does well - everyone does. The role They're now looking for an Internal Sales Executive to join their Fire & Security team - a role that sits at the heart of the commercial operation and offers a genuine pathway into account management for the right person. The day-to-day is focused on producing accurate remedial quotations from engineer recommendations and supporting a team of National Account Managers to progress opportunities and deliver excellent customer service. You will: * Prepare accurate remedial quotations for Fire & Security works * Support National Account Managers with quote follow-up, customer communication, and admin * Liaise with engineering and service teams to clarify scope, parts, labour, and compliance requirements * Manage inbound enquiries and provide timely, professional responses by phone and email * Maintain CRM records, quote logs, and pipeline updates * Chase approvals and support order progression and handover to operations * Help with stock management and reporting Who we're looking for * Experience in a quotes, sales support, or account management environment * A technically minded approach — some electrical or security systems knowledge would be a bonus but not required * Confident communication skills and a genuine commitment to customer service * Strong attention to detail and the ability to manage multiple priorities What's on offer * Up to £32,000 base salary, depending on experience * OTE on top of base through individual performance * Company-wide bonus — because as an employee-owned business, the success is shared * Extensive training on company products and services * A clear progression path into a National Account Manager role * Early finish Fridays * 21 days annual leave, pension, and on-site parking * A friendly, supportive office where people actually enjoy coming to work If you're looking for a role where you can learn, grow, and be rewarded for your contribution — this is worth a conversation