AWS Connect Engineer

Location:Nottingham

Work Model:Hybrid - 3 days per week on site

Salary:Up to £85,000

Who youll be working with

Join a cross-functional Customer Experience tech team delivering a cloud contact centre platform for a financial services organisation. Youll work closely with Engineering, Security, Risk, and Product teams in a highly regulated, enterprise environment.

What youll be doing

A hands-on engineering role where youll:

• Design and build Amazon Connect contact flows and routing logic
• Deliver AI-driven capabilities (IVR, agent assist, Contact Lens)
• Integrate Connect with CRM, banking, and risk systems via APIs & Lambda
• Own real-time and historical reporting for ops and compliance
• Ensure solutions meet FCA, GDPR, and PCI-DSS requirements
• Support outbound campaigns and customer communication workflows
• Manage IaC deployments (Terraform/CloudFormation)
• Contribute to resilience, DR, and platform optimisation

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

What we need from you

• Strong hands-on Amazon Connect experience
• Background in regulated environments (FS, fintech, etc.)
• Experience building secure, compliant contact flows
• Integration experience using AWS Lambda, APIs, event-driven patterns
• Proficiency in Python or Node.js
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• Knowledge of Contact Lens, reporting, and analytics
• Experience with Terraform or CloudFormation
• Good understanding of FCA/GDPR in customer contact environments

Whats in it for you

• End-to-end ownership of a modern cloud contact centre platform
• Exposure to AI-driven customer experience tech
• Complex, regulated environment with real impact
• Collaborative, cross-functional team