Service Advisor Motor Trade

An experienced Service Advisor is required working Monday to Friday 8am to 5pm and Saturday morning 8am to Noon on a rota basis. Applicants must have previous experience working in the motor trade. Duties for the Service Advisor:- * Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities * Meeting and greeting customers on Service Reception * Responding to customer’s technical queries in a manner that is easily understood * Liaising with customers to report on vehicles and gain authority for any additional work that may need carrying out * Ensuring all customer facing service documentation is completed accurately and in line with manufacturer guidelines and standards * Assisting with local customer vehicle collection & deliveries where required * Assisting and providing cover in the Parts department with parts ordering, stock management, parts sales, and invoicing * Maintain effective liaison with sales and workshop teams To be successful as a Service Advisor you will need:- * Have previous experience in a Service Advisor role in a franchise dealership environment * Have good mechanical awareness and understanding of cars and parts * Be enthusiastic, friendly, and helpful * Listen effectively and communicate confidently and clearly * Approach every situation with a desire to understand and deliver * Be flexible and enjoy working quickly and accurately in a fast-paced team environment * Be honest with high levels of integrity COG LTD are acting as an Employment Agency