Resales Progression Consultant

Salary: £39,874 Contract: Permanent Hours: Full Time The vacancy London ¦ Agile working available Hybrid, 2/3 days in our Farringdon office. Commission scheme of up to 6k anually! We’re looking for a Resales Progression Consultant to deliver a high‑quality, customer‑focused service supporting shared ownership resales and interim staircasing cases through to exchange and completion. This is a fast‑paced, high‑volume role, ideal for someone experienced in property, estate agency, conveyancing or a related industry who can confidently manage a large transaction pipeline with minimal supervision. Key responsibilities * Progress shared ownership resale and staircasing cases to exchange and completion within agreed timescales * Manage a high‑volume caseload, working to monthly targets and tight deadlines * Communicate clearly and professionally with leaseholders, solicitors and internal stakeholders * Read and interpret leases, respond to legal enquiries and support the conveyancing process * Deliver excellent customer service across all interactions * Maintain accurate case records using case management systems About you Essential: * Demonstrable understanding of shared ownership products and resales progression * Strong understanding of the conveyancing process * Proven track record of independently managing a high‑volume transaction pipeline * Ability to work with minimal supervision and meet demanding deadlines * Experience delivering excellent customer service in a customer‑centric environment Desirable: * Background in estate agency, property, conveyancing, housing or a related industry * Experience dealing directly with solicitors and leaseholders