IT Support Analyst

Technical Support Specialist £27k Overview A hands-on technical support role providing first-line assistance to both external customers and internal users - this is a hybrid role - 3 days in the office 2 from home. The position supports a range of connectivity and technology products, contributes to IT support activities, and assists with operational tasks where required. Responsibilities Provide first-line technical support to customers and internal users Troubleshoot, resolve, and document technical issues efficiently Offer technical guidance to commercial and operational teams Support basic IT tasks including device setup and user support Maintain strong product and system knowledge Test and prepare equipment to ensure it is deployment-ready Deliver training and create simple technical documentation Support connectivity-related requests Assist with equipment handling, despatch, and returns Participate in an on-call or out-of-hours rota where required Deliver a professional, customer-focused support experience at all times Additional Information Broad, varied role combining technical support, IT assistance, and operations Other reasonable duties may be required in line with skills and experience