Sales Administrator

The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to day sales operations.

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Order Capture, Entry and management

• Collating orders received by the wider team across the business, sense checking and entering into Orderwise
• Ratifying e-commerce orders and processing
• Working with the wider team to manage stock issues to ensure order fulfilment
• Working with the delivery team to hit customer delivery requirements

Customer Service

• Managing inbound customer sales queries via phone and email
• Credits and returns
• Handling complaints
• Credit management and aged debt

Telesales

• Adhoc outbound call activity based on specific campaigns/requirements
• Some proactive xwzovoh prospecting

Requirements

• Previous customer facing experience with the ability to handle customer queries
• Strong attention to detail
• Ability to work accurately and independently
• Excellent verbal, written and interpersonal skills.