Order Fulfilment Manager

We are seeking a proactive and forward-thinking Order Fulfilment Manager / Sales Order Process Manager to lead and optimise the sales order function within a busy manufacturing environment. This role oversees all customer enquiries and quotations received directly through CYFERD, email, or other channels and ensures a seamless process from enquiry through to delivery. You will drive improvements across systems, processes, and team performance, using AI and modern techniques to create a more efficient, customer focused operation. Experience within the windows or cladding sector would be advantageous, though not essential. Key Responsibilities Sales Order & Enquiry Management * Oversee the full sales order process, from customer enquiry and quotation preparation through to order placement, production planning, and delivery. * Manage, review, and prioritise all incoming enquiries and quotations, including those received directly through CYFERD and via email. * Ensure all quotations are prepared accurately, competitively, and in line with business standards. Team Leadership & Performance * Manage a small team, ensuring tasks are completed accurately, consistently, and on time. * Lead team development through training, coaching, performance reviews, and effective communication. * Ensure the team operates to the highest standards and delivers exceptional customer service. Customer & Internal Collaboration * Build and maintain strong relationships with customers, production, and other internal departments. * Support warranty and remedial requests, ensuring issues are handled quickly and effectively. * Promote excellent communication across the full order fulfilment cycle. Process, System & Continuous Improvement * Implement improvements across the department using AI tools, automation, and modern workflow techniques to reduce errors and improve efficiency. * Champion continuous improvement initiatives to reduce waste, downtime, and operational costs. * Support and enhance the use of ERP/MRP systems, Microsoft Office, and related digital tools. * Maintain accurate documentation to support production and supply chain activities. Skills & Experience * Experience managing the sales order or order fulfilment process within a manufacturing environment. * Strong leadership and people management skills with the ability to inspire and guide a high‑performing team. * Excellent communication skills with a customer‑focused approach. * Competent with ERP/MRP systems and Microsoft Office (Excel, Word, Outlook). * Analytical mindset with strong problem‑solving skills and attention to detail. * Resilient, organised, and able to manage workload effectively in a fast-paced environment. * Experience in the windows or cladding industry is desirable but not essential