IT Technician

Smile Education are currently recruiting for a school experienced IT Technician to start immediately for a Secondary School in the Wednesbury area. The successful applicant will be responsible for providing day-to-day IT support across the school, ensuring all systems and equipment are running efficiently. This includes troubleshooting hardware and software issues, supporting staff and students with technical queries, and maintaining the school’s IT infrastructure. Applicants must have strong technical knowledge, excellent problem-solving skills, and previous experience working in a school or educational IT environment. This is a fantastic opportunity to join a friendly and supportive school team.  Duties and Responsibilities: Provide first-line IT support to staff and students Troubleshoot hardware, software, and network issues Set up and maintain laptops, desktops, tablets, and interactive whiteboards Manage user accounts, passwords, and permissions Install, configure, and update software and operating systems Maintain the school’s network and internet connectivity Ensure IT systems comply with safeguarding and data protection policies Support classroom technology and AV equipment Maintain accurate records of IT issues and resolutions Be highly organised and able to prioritise workload effectively Have excellent communication and interpersonal skills Be professional, proactive, and forward thinkingWhat to expect from applicants? We would like applicants to have prior experience working in an IT support or technician role. Experience working within a school or education setting is highly desirable. Why work with Smile Education? Smile Education are an agency with a difference. We are education specialists, with a proven record of assisting both experienced Teachers and support staff, in addition to those starting their career. We are able to provide training and CPD opportunities and are proud to work with some of the largest academy trusts within your local area. We’re passionate about finding the perfect role for you! To be successful in your application, you should have experience in one or more of the following: Previous experience as an IT Technician or IT Support Officer Experience supporting Windows-based systems and Microsoft 365 Knowledge of networking, hardware, and software troubleshooting Experience working within a school or education environment Available to join the team until the end of the academic yearWe are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited list, Barred list, DBS and Qualifications. SM1LES We are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited list, Barred list, DBS and Qualifications