Service Operations Planner

What’s in it for you? * 15 month fixed-term contract * Opportunity to play a key role in a growing service operations function * Work closely with engineers, customers, and internal teams to support efficient service delivery * Join a collaborative environment where process improvement and customer focus are highly valued Must haves * Previous planning or scheduling experience * Ability to work under pressure with changing priorities * Strong decision-making skills when balancing customer needs * Excellent communication skills with the ability to build rapport * High attention to detail and strong organisational skills * Commercial awareness and a customer-focused approach * Ability to maintain effective working relationships internally and externally * Confident, assertive, and motivated mindset Nice to haves * Experience implementing process improvements * Understanding of service operations or engineering environments So, what will you be doing? * Prioritising and scheduling service plans and reactive customer visits * Managing Service Engineer resource to ensure tasks are completed with appropriate priority * Collaborating with wider teams to support consistent processes and improve contract completion * Maintaining proactive oversight of service plan backlogs * Recording and monitoring consumable and chemical usage to ensure availability and timely payment * Liaising with Credit Services and Service Specialists to manage risk and maintain strong working relationships * Communicating with Service Engineers and customers regarding follow-on actions and updates * Ensuring timely invoicing and accurate inventory recording * Supporting Service Engineers with induction details, access requirements, RAMS and other site needs * Identifying opportunities during customer interactions and sharing relevant information * Processing customer purchase orders accurately to minimise errors Helpful extras * Ability to interpret varied customer needs and balance resource effectively * A collaborative approach to continuous improvement and operational efficiency Interested? Send your CV to i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful