Customer Logistics Coordinator

Are you someone who thrives in a fast-paced environment, enjoys coordinating moving parts, and takes pride in keeping customers informed every step of the way? A fantastic opportunity has arisen for a Customer Logistics Coordinator to join a well-established and growing business based in Crawley. This is a varied and hands-on role where you’ll sit at the centre of operations coordinating deliveries, liaising with hauliers, and ensuring a seamless customer experience from order to delivery. This isn’t a typical customer service position. You’ll act as the key link between customers and transport providers, ensuring orders are delivered efficiently, on time, and with clear communication throughout. The Role Coordinating and booking transport with hauliers Keeping customers updated with delivery schedules and ETAs Proactively resolving delivery issues before they arise Handling transport-related queries via phone and email Liaising with sites to ensure smooth delivery operations Managing proof of delivery (POD) documentation and resolving discrepancies Checking order details, pricing, and purchase orders for accuracy Updating internal systems with order changes, notes, and comments Supporting the wider team with administrative duties and holiday coverThe Person Prior experience in a logistics, transport, or coordination role Strong customer service and relationship management skills Excellent attention to detail, particularly with data and pricing Proficient in MS Packages & confident learning new IT systems A proactive, problem-solving mindset The ability to work to deadlines and stay calm under pressure A flexible, team-oriented approachThe Package Monday to Friday, 8:30am – 5:30pm (1 hour lunch) Salary up to £32,000pa DOE 25 days holiday + 8 bank holidays. Company closed during Christmas period Up to 7.5% contributory pension & 3 x life assurance Share incentive scheme Free parking & great public transport links Interviews are happening now, so don’t miss out — apply today to find out more