Desktop Support

About The Role

In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
As our Desktop Support you'll be part of ourOperations Teamand will support administrative duties to help maintain the smooth running of the day-to-day functions required to deliver this project, while learning the functions of a Supervisor.
You'll work with the managers and supervisors across the Plumbing department to improve productivity, compliance, safety and overall performance.
We'll need you to engage with the client and M Group Water Services back-office teams to ensure a seamless delivery of operational excellence and ensure completion of site audits as well as ensuring plant and equipment is safe.
You'll handle all customer issues in accordance with the IMPACT protocol and respond to the Escalations team in accordance with the prescribed timescales whilst ensuring compliance with all aspects of the Thames Water Smart Metering Asset Standard.
What youll bring Experience for this role isnt necessary, we are looking for conscientious individuals who are willing to learn and progress through the company
Are you experienced with Microsoft Office?
Do you have excellent attention to detail ?
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
Recommend a friend get rewarded for introducing people to us!
In addition, this role offers; 25 days annual leave plus bank holidays
Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. xwzovoh Some roles require drug and alcohol testing as part of induction and onboarding.
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