Client Response Operator

Client Response Team Operator Location: Haydock Salary: £27,500 per annum Our client, Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator. Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they deliver both reactive and planned engineering services nationwide. This is a fantastic opportunity to join a well-established FM business. The Role As a Client Response Team Operator, you’ll be the first point of contact for incoming maintenance and repair requests, ensuring a fast and effective response for a range of clients across the UK. You’ll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock. Key Responsibilities * Act as the first point of contact for clients, logging and managing maintenance queries. * Use the in-house CAFM system to schedule engineers and contractors efficiently. * Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs. * Build and maintain strong internal and external relationships. * Follow up with clients to ensure satisfaction and continuous improvement. * Represent the company professionally at all times and uphold its reputation for quality service. Skills & Experience * Confident communicator with strong customer service and relationship-building skills. * Excellent multitasking and organisational abilities with attention to detail. * Experience in a helpdesk, call handling, or FM service coordination role is highly desirable. * Good IT skills, including Microsoft Office and CAFM systems. * Knowledge of SLA/KPI management and compliance procedures is an advantage. * Calm under pressure, proactive in solving problems, and able to work independently. * An understanding of engineering or building maintenance services would be beneficial. What’s in It for You * Opportunity to work with a respected FM provider with diverse, nationwide contracts. * A supportive, fast-paced environment where your input makes a real difference. * Long-term career prospects within a growing business that values its people