Continuous Improvement Administrator

We are recruiting on behalf of a well-established and forward-thinking organisation seeking a Continuous Improvement Administrator to support process optimisation, data analysis, and continuous improvement initiatives. This part-time role (4 days per week) is an engaging opportunity to join a collaborative team where your work will help maintain high standards, streamline processes, and support ongoing improvement across the organisation. Key Responsibilities • Conduct audits across call performance, CRM data and client interactions • Analyse results and identify trends or improvement opportunities • Share outcomes with managers and track agreed actions to completion • Maintain accurate continuous improvement records and documentation • Produce reports or dashboards to support performance monitoring • Recommend process improvements to reduce errors and inefficiencies • Support the development of continuous improvement methodologies and tools • Collaborate with teams to maintain relevant scoring and evaluation criteria • Assist in developing training materials linked to process and performance outcomes • Support compliance reviews and maintain up-to-date procedures Skills & Experience • Proficient in Microsoft Office, particularly Excel • Strong analytical and reporting skills • Excellent communication and organisational abilities • Experience using CRM systems (beneficial) • Knowledge of Power BI or similar reporting tools (desirable)