Account Manager

Account Manager

Location: Cirencester, Gloucestershire

Salary: £32,000 with an OTE £42,000

Full Time: Monday to Friday

Benefits:

• Pension Scheme
• Healthcare Assistance Scheme,
• Birthday Off,
• Cycle to Work Scheme,
• Social Events,
• Additional 3 days holiday during company shut down in December between Christmas and the New Year.

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The Company:

Our client’s mission is to simplify everything land. With deep roots in land development and a family-run legacy, their expert land development consultants combine generations of expertise with the most reliable and comprehensive land data in the industry that is trusted and used by market leaders. Backed by a dedicated customer success team, they provide innovative tools, trusted insights, and unparalleled service to help achieve their clients land goals.

The role:

As one of their Account Managers, you will contribute to the success of the Company by providing customer relationship support that delivers a positive customer experience, promotes retention and product development. You will work closely with their sales team for training needs, their tech developers’ team to share product improvement needs and their clients to ensure they are well supported and trained in the functionality of the platform.

Key responsibilities:

Customer relationship: to become the customers first point of contact and “trusted training advisor” including identifying future opportunities to add value to the account, increase spend and retain business by:

• Act as the first point of contact for their customers, handling in-bound enquiries & requests ensuring their needs are met.
• Provide 1st line technical support, understanding technical issues and providing remedial advice where possible.
• Be our clients “trusted training advisor” providing up to date comprehensive training sessions mainly via Teams for the customers once on the platform and face to face if required.
• Develop an in-depth understanding/knowledge of the product offering to ensure accurate positioning and technical support.
• Ensuring all relevant customer and sales information is recorded quickly and accurately on CRM & Sales Software (HubSpot).
• Working closely with the sales team to understand and plan training requirements.
• Be customer focussed, taking on board all customer feedback and communicating these to stakeholders, to prioritise and plan feature changes/requests. xwzovoh
• Undertake end user testing providing objective feedback to the development team.

Company Behaviours:

• Take Ownership of tasks and do what you say you will do
• Operate with integrity and honesty, being proud of what you do
• Communicate regularly on progress of projects and tasks
• Strive to innovate, learn and develop, both personally and professionally
• Have Fun, creating a positive environment and being a motivating influence
• Respect others, treating them as they would like to be treated