Courier Service Specialist

Join the Evri Final Mile Team as a Courier Service Specialist!

All candidates should make sure to read the following job description and information carefully before applying.
Location - Aberdeen -AB12
Shift Pattern Any 5 days over 7
Ready to be at the heart of the action? Step into a fast-paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem-solving, supporting others, and driving service excellence, this is your moment.
This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
What Youll Be Doing Day to Day as our Courier Service Specialist
As a Courier Service Specialist , youll be the on-site champion keeping our Delivery Units running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, youll be the steady hand ensuring efficiency, compliance, and reliable service. Youll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlesslyso our customers get the great experience they expect.
Responsibilities
Support the onboarding of new couriers and allocate work effectively.
Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
Use the Service Tracker to raise timely, transparent escalations when needed.
Support couriers with manifests, routing, and operational queries.
Provide daily operational feedback to the Territory Manager to optimise performance.
Interested? Heres What Youll Need to Succeed
A current UK driving licence .
Solid understanding of the self-employed courier model .
Experience working in a fast-paced, customer-focused operational environment .
Strong problem-solving , organisation, and attention to detail.
Confident communication skills and the ability to spot and escalate risks quickly .
Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome
Were excited for the future. xwzovoh Lets deliver it together.