Project Manager

Project Manager – Customer Experience (CX) / Contact Centre Transformation Contract | Hybrid Working We are seeking a hands-on Project Manager to lead end-to-end delivery of Customer Experience (CX) transformation initiatives, with a strong focus on contact centre, omnichannel, chatbot, and IVR solutions. This is a delivery-focused role where you will drive projects from initiation through to completion, working across business, product, technology, and operations teams. Key Responsibilities: * Lead end-to-end project delivery across CX and customer service transformation programmes * Manage project plans, RAID logs, dependencies, and stakeholder communications * Drive requirements discovery and translate business needs into deliverables * Coordinate cross-functional teams to deliver omnichannel and digital customer solutions * Support governance, reporting, and stakeholder alignment Key Skills & Experience: * Strong Project Manager / Delivery Manager background * Proven experience in customer experience, customer service, or contact centre environments * Exposure to chatbots, virtual assistants, IVR, or digital channels * Experience delivering omnichannel or contact centre transformation projects * Strong stakeholder management, planning, and delivery ownership skills Desirable: * Experience in digital transformation / service operations * Background in consulting or large-scale delivery environments This is an excellent opportunity to join a high-impact transformation programme, delivering tangible improvements to customer journeys and service operations. Apply now to be considered