Service Designer, Transition Lead, ITIL / ITSM

Service Designer / Transition Lead - SC Cleared

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3 Month Contract
London (Hybrid)
£425-£450/day (Outside IR35)
Service Designer / Transition Lead needed with active SC Security Clearance .
Experience the Design, Governance, Business Change and Transition activities required to establish a compliant Service Model aligned agreed obligations.
Worked with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change.
Paying up to £450/day (Outside IR35). Start ASAP in May 2026 and rolling 3 month contract.
Hybrid Working - 2/3 days/week remote (WFH) + 2/3 days/week working from the office in London .
Working with a global IT Consultancy on large-scale network solutions projects for a Telecoms end client.
Key skills, experience + tasks will include:
Proven experience in Service Design / Service Transition roles
Strong understanding of ITIL / ITSM frameworks
onboard resource to lead and coordinate the Design, Governance, Business Change and transition activities required to establish a compliant Service Model aligned to contractual obligations and customer approval.
Process flow diagrams and process for each of the ITSM processes (e.g. incident and change management).
Experience delivering service readiness in large transformation programmes
Ability to create governance artefacts: SHLD (Service High-Level Design), RACI, RTM (Requirements Traceability Matrix)
Experience with business change, training and adoption.
Strong stakeholder management. xwzovoh
Background in telecoms or large-scale enterprise environments preferred
SC Security Clearance active is essential for this contract - SC used last 12 months.
Desirable
Experience with tools such as ServiceNow
Exposure to Network / Infrastructure services
Experience working with suppliers and third-party vendors