Field Service Engineer (Retail)

A fantastic new opportunity for a Field Service Engineer to work in the retail industry has arison. As a Retail Field Service Engineer, you’ll be at the forefront of keeping essential retail technology running at its best. Supporting cutting-edge weighing, labelling, and in-store systems, you’ll help customers minimise downtime and maximise performance. It’s a remote-based role with plenty of autonomy, backed by a knowledgeable and supportive team. What You’ll Be Doing * Install, service, and repair retail equipment directly at customer sites * Diagnose faults quickly and deliver effective, first-time fixes * Provide outstanding customer service through clear communication and a proactive approach * Carry out routine inspections and preventative maintenance visits * Accurately log service work, parts, and customer interactions * Work closely with internal support teams to resolve complex issues * Keep up to speed with new technology, products, and retail industry standards What We’re Looking For * Proven experience in a Field Service Engineer or similar hands-on role * Strong technical skills across electronic, mechanical, and software systems * A confident problem-solver who’s comfortable working independently * Excellent communication and relationship-building skills * Full UK driving licence and flexibility to travel across the Southern region * Relevant technical qualifications (electronics, IT, or engineering) are a plus * Willingness to respond to priority or emergency call-outs when required What’s On Offer * Remote working with full company support * Comprehensive training and ongoing development * Clear career progression opportunities * Company vehicle, mobile phone, and laptop * Contributory pension and additional benefits such as health cover * A friendly, collaborative team that values your expertise Experience within EPoS, photocopiers, access control and other related electro mechanical field or workshop based roles is ideal