Customer Service Administrator

Job Title: Customer Service Administrator Hours: Willingness to work core office hours (typical shifts 08:00–16:00 or 09:00–17:00 with a 30‑minute lunch) Hybrid working: predominantly office‑based (initially full‑time in office), with 1 day working from home when established Salary: Up to £33,000 Overview Join a close‑knit customer service team supporting a growing manufacturer. This hands‑on role is central to delivering excellent service: you’ll process orders and quotations, keep customer records accurate, support the sales team, and help drive a move from reactive firefighting to proactive account support. If you enjoy solving problems, working with colleagues across the business and improving processes, this is an excellent opportunity to make a visible impact. Organisation Overview Our Client is a manufacturing business operating in the construction materials sector. With a compact UK team and a reputation for quality, they value collaboration, continuous improvement and a down‑to‑earth culture. The business is investing in automation and digital tools, encourages development, and rewards the whole workforce through a shared bonus scheme — no individual sales targets or commission. Role Summary This role has been created to strengthen the customer relations function as demand increases and systems evolve. You will ensure orders, deliveries and customer queries are handled smoothly, provide clear information to customers and colleagues, and help embed new processes and a customer‑first way of working. It’s a fantastic role for someone who wants responsibility, variety and progression in a supportive environment. Key Responsibilities Issue, follow up and process quotations and sales orders accurately Arrange haulage and coordinate deliveries to ensure reliability Administer complaints and returns with the aim of restoring customer confidence Maintain and update customer records in the CRM and order systems Support internal stakeholders (sales, operations, accounts) with timely information Monitor stock and flag replenishment opportunities to support proactive customer contact Contribute to process improvements and learning as systems become more automatedEssential Skills & Experience Experience in a customer service within an office environment or administration role Strong verbal and written communication and a customer‑centric approach Proven ability to manage multiple tasks, prioritise and meet deadlines with attention to detail Reliable, accountable and able to work independently as well as part of a small teamDesirable Skills & Experience Experience in manufacturing or distribution environments, or familiarity with logistics/haulage arrangements Product knowledge relevant to a technical or trade market Experience suggesting sales opportunities from stock data (non‑cold calling)Preferred Education and Experience GCSEs or equivalent; further customer service, administration or business training is a plus Demonstrable track record of continuous learning and steady progression in customer‑facing roles