Events Manager

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

In the absence of the Assistant Director of Events, assume overall responsibility for the Events Department

Assist the Assistant Director of Events in weekly revenue forecast, and assist in the preparation of the annual budget & sales & marketing plan.

Attend the weekly Revenue Meeting in the absence of the Event Manager

Monitor billing process & package allowances in Opera

Manage the departmental rota and assist with monitoring lieu & holiday

Monitor a share of the events and strategize workload for each department member

Support daily, weekly and monthly team briefings

Create a harmonious and engaged working environment

Work closely with the Events and Group Sales Team in negotiating for business, including hotel site inspections and the entertainment of clients, travel agents etc.

Be responsible for the communication of all Event and Group activity to the front line team, through the distribution of timely and detailed Banqueting Event Orders, memo's, group summaries

Support the relevant departments for all requirements of the guest arrival, stay and departure.

Actively promote and up-sell the services and facilities available to guests within the hotel, promoting profitable revenue from other outlets (e.g. restaurants, spa, polo, valet etc)

Develop and manage complex event and group projects, including marquee functions

Handle events specific guest complaints, resolve challenges and ensure guest engagement

Managing regular accounts proactively, while working closely with sales to increase revenue streams from existing clients

To ensure that all site inspections are carried out in line with company standards and that follow up is actioned in line with DC sales guidelines

Maintain good knowledge of rooms and events space occupancy, and observe efficient diary management practises in order to maximise revenues

Understand all local competitors and conduct regular competitor analysis to understand the current market

Flexibility

Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required

You may be required to adjust your hours of work to cover the business needs. Must be prepared for unexpected work schedule changes

QUAIFICATIONS & DESIRABLES

Position specification

Essentials

Desirables

Education/qualification

Hospitality degree

Experience

Hotel experience

Groups and Weddings experience

5 star experience

Knowledge

Highly computer literate. xwzovoh

Opera & Delphi systems

Other hotel systems

Skills

Highly developed interpersonal and coordination skills

Good analytical and numeric skills

Well organised and priority focused

Behavioural competencies

Ability to work under own initiative in a highly pressured environment

Leadership skills

Other (please specify)

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.