IT Technician (Mobile)

IT Technician (Mobile)

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Location: Edgbaston, Birmingham
Hours of Work: 40 hrs pw including evenings & weekends as required.
Salary: £32,000
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
We are seeking to recruit an IT Technician to be based in our Edgbaston office. This will be a mobile role, which will require travel throughout the UK, sometimes with little or no notice, and must be able to travel abroad as required.
Job Summary
A Mobile IT Technician provides onsite technical support to our Hospitals/Clinics. The role involves travelling to our sites to install, maintain, troubleshoot, and repair computer systems, networks, mobile devices, printers, and other IT equipment. The technician will ensure systems operate efficiently while delivering excellent service.
Key Responsibilities
Travel to Hospitals/Clinics or company locations to provide IT support
Install, configure, and maintain:
PCs and laptops
Printers and peripherals
Mobile devices
Networking equipment
Software applications
Diagnose and resolve hardware, software, and network issues
Perform system upgrades and equipment replacements
Set up user accounts, email, and security permissions
Support Wi-Fi and basic network troubleshooting
Maintain accurate service records and documentation
Provide remote support when required
Ensure compliance with company IT and security policies
Manage stock, tools, and spare equipment
Deliver excellent customer service and communicate technical issues clearly
Required Skills & Qualifications
Strong knowledge of:
Windows operating systems
Microsoft 365
Hardware diagnostics and repair
Basic networking (TCP/IP, routers, switches, Wi-Fi)
Ability to troubleshoot independently
Good communication xwzovoh and customer service skills
Time management and organisational skills
Full UK driving licence
Valid UK Passport
Ability to travel regularly
Preferred Qualifications
CompTIA A+
CompTIA Network+
Microsoft certifications
Experience in field service or helpdesk support
Working Conditions
Frequent travel between sites
May involve lifting and installing equipment
Occasional evening and weekend work
Combination of onsite and remote support
What’s in it for you?
Salary of £32,000
33 days Annual Leave*
Free or discounted optical products and procedures
Discounts on other group member companies products and procedures
Career progression
Modern working environment with superb technological support