Customer Support

Customer support opportunity - Sittingbourne - Hospital to Home service - High volume call experience required Peopleforce Recruitment are actively searching for an experienced customer support agent to join our long-standing healthcare client based in Sittingbourne. The role as customer support agent involves supporting patients by easing their transition out of hospital back into their homes. You will be handling a high volume of calls daily and will need to be prepared to have difficult conversations, given the nature of the role. We are looking for a friendly people person, who can be empathetic, patient and understanding with patients. Additionally, we will need someone who is confident on the phone and can take a high volume of calls daily. You will be supported with a 3 month training programme and will not be thrown in at the deep end. * This role is full time, Mon-Fri and 7.5 hours per day. You will mix between 08:00-20:00 shifts and these are to be completed in a week block once every 2 months. This can include completing shifts from 08:00 - 16:30, 09:00-17:30, 10:00-6:30 and 11:30-20:00. * £13.50 per hour * 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75 On call duties * Two overnight segments per month (Monday–Friday): * * 8:00 PM – 8:00 AM * Weekend overnight segments: * * Saturday: 5:00 PM – 9:00 AM (Sunday morning) * Sunday: 5:00 PM – 8:00 AM (Monday morning) * One weekend daytime segment: * * Saturday: 1:00 PM – 5:00 PM or * Sunday: 9:00 AM – 1:00 PM or 1:00 PM – 5:00 PM Benefits Option to work 1 day from home every week Opportunity for overtime paid at an enhanced rate Free on-site parking Onsite canteen including a Starbucks station Onsite gym including a peloton bike Responsibilities * Arrange patient deliveries via telephone and email * Answer enquiries from patients and stakeholders * Use of database to log all patient and healthcare professional communication * Team leader will advise daily workload to complete * Communicate via email and phone with stakeholders * Meet internal targets * Updating of patient records, processing chemist orders, prescription collection, pump troubleshooting & uplifts Must haves: * Experience handling a high volume of calls per day * Fantastic phone etiqutte * Able to commit to the on call commitments * Experience handling calls with a sensitive nature * Experience working with people (not just basic customer service roles) but something within support