Hire Desk Manager

Job Purpose Based in our Manchester depot -The hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner.

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Preparation and chasing up of quotations together with providing relevant technical specifications of machines.

Key skills & Duties
- Liaison with customers regarding all hire, sales and service enquiries.

- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.

- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.

- Ordering of sale items.

- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract
- Raising of sundry purchase orders
- Handling customer enquiries for Plant and attachments
- Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.

- Updating hire management system & hire contracts.

- Pro-actively promoting the company and its products / services at all times.

- Maintaining and exceeding company standards and targets.

- Negotiating hire rates and preparing quotations with associated spec sheet data.

- General administrative duties including resolution of queries. xwzovoh

- Processing of payments
- Being first point of contact
- Contacting existing customers to gain further hires and build rapport.

- Contacting lapsed or decreasing accounts
- Ensuring all SHEQ policies are kept
- Communicate and co-ordinate with workshop manager and colleagues
- Full responsibility for day to day logistics to ensure hires are cost effective
- Maintaining and exceeding company targets -Managing the depot in the absence of the depot manager