Technical Services Manager

Mon to Thurs: 8 to 5pm; Fri 8 to 4pm Job Purpose: Reporting to the Technical Manager, the purpose of the role is to ensure a robust FSQMS is in place which is compliant with legislation and customer Codes of Practice that ensures Dairygold Food Ingredients UK delivers a quality, authentic, legal and safe food product.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Key responsibilities will include (but not limited to): Maintain the Food Safety Quality Management System to meet BRC and customer standards Complete GAP analysis for any new requirements, non-conformances/observations/recommendations and update and communicate changes Document control all HACCP documentation and meetings Maintain internal audit schedule, support audits, administer and ensure completion with tracker Coordinate shelf-life trials where required with support from QA Team Support the TM in product and environmental sampling Maintain Traceability schedule in line with BRC / customer requirements Manage documentation of site risk assessments and ensure they are reviewed as required Document control all documentation relating to TACCP and VACCP Manage accreditation, specification and compliance information required for all suppliers to DFI Leeds & maintain KPIs, risk assessments and specifications as required Review responses to category 1 & 2 complaints & ensure response meets consumer, customer and business requirements Provide support to QA and TM for Complaint and C of A queries and resolution Accurately maintain records of Leeds customer specifications ensuring that customer and internal use Manage review and re-issue of finished products in line with schedule requirements (every 3 years) Organise finished product specifications on the system Drive culture of continuous improvement Generate Technical reports on time; develop reporting methods for internal / Ireland use Maintain customer KPI systems, ensuring they are completed Collate and trend data from Audits, Non-Conformance, Pest Control and Taste Panels for business reporting Manage xwzovoh Technical training of colleagues to ensure compliance Who are we looking for? Experience of the food industry essential & within Dairy / Cheese manufacture advantageous Demonstrable experience or qualifications within the Food industry Significant experience of FS and QMS including HACCP, internal audit and complaint handling Experience of managing customer expectations Team player, who communicates effectively Understanding how business operates and their role Delivers results and can be counted on to get things done Sets, manages and tracks KPIs and has contingencies Demonstrates excellent accuracy and attention to detail