Floor Manager

At TOKii, the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the Restaurant Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding TOKii and The Prince Akatoki London service standards and creating an approachable yet elevated atmosphere for in-house guests, external guests and staff. You'll ensure that guests have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Key duties... Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
Lead engaging training sessions on TOKii food and drink programs through storytelling, demos, and initiatives.
Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside HR.
Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
Gather and act on guest feedback in partnership with the Front Office team to continuously improve service and offerings.
Train and coach staff on TOKii's and The Prince Akatoki London's core values, roles, and service standards to build a high-performing and knowledgeable team.
Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What we are looking for as Floor Manager... Minimum of 2+ years' experience in similar capacity.
Experience of Forbes or LQA standards.
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
Must be able to demonstrate competency as outlined in the training schedule.
Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
Ability to take direction, work in a team environment and autonomously.
In return we will offer:
Competitive remuneration package from £26,624 per annum (£12.80 per hour base salary plus service charge works out around £4-6K per annum based on 40 hour full time contract)
Access to Perkbox with discounts from many retailers and wellness portal.
Staff Experience Stay for two including free dinner at our TOKii restaurant up to £200 and breakfast included.
50% discount in our food and beverage outlets for team members with 20% off for friends and family.
Discounts on accommodation within the Seibu Prince Worldwide portfolio.
Hospitality e-learning modules to aid career development.
Annual season travel pass (eligible after 6 months service).
Take your birthday off on us! An extra holiday to celebrate on your birthday.
Additional holidays with length of service up to 33 days annual leave.
Hospitality Action Employee Assistance Programme including free counselling sessions.
Free dry cleaning for uniform, work suits and dresses.
Complimentary meal on duty.
Complimentary tea and coffee.
Staff vending machine with snacks and soft drinks.
Annual staff awards party and regular team activities.
Refer a friend to work scheme- up to £250 after they have completed a year of service. xwzovoh
Whilst we try to get back to all candidates, if you have not heard back from us within 14 days please note that you may have been unsuccessful.