Claims Handler

FNOL Claims Handler

Apply below after reading through all the details and supporting information regarding this job opportunity.
Manchester City Centre (Office-based)
£28,750 + monthly bonus - OTE circa £45k+
Flexible Monday-Sunday (rota basis)

MPJ Recruitment are proud to be working with a leading motor claims management company based in Manchester City Centre. The business delivers end-to-end claims handling services for insurers, brokers and private motorists, with a strong focus on efficiency and customer experience.

The Role
As an FNOL Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance.

Key Responsibilities

Handle First Notification of Loss (FNOL) calls from customers and partners
Convert inbound claims into repair and additional service opportunities
Deliver a high-quality, customer-focused claims journey
Provide clear updates and build trust with customers during stressful situations
Meet individual and team KPIs, including conversion and revenue targets
Ensure accuracy, compliance and adherence to FCA and GDPR standardsSkills & Experience

Previous experience in motor claims or a sales-driven environment
Strong communication, negotiation and influencing skills
Commercial awareness with a results-focused mindset
Ability to manage multiple cases in a fast-paced setting
High attention to detail and a customer-centric approachDesirable

Experience within accident management
Knowledge of credit hire, engineering or third-party capture
Proven success in a target-driven or conversion-focused xwzovoh roleWhat's on Offer

33 days' holiday (including bank holidays)
Your birthday off
Discounts on gyms, shopping, holidays and more
Dress-down Fridays
Regular social events and team activitiesWe'd love to hear from you if you have experience as a Sales Advisor, Sales Executive, Business Development Executive, Sales Development Representative, Claims Handler, FNOL Advisor, Motor Claims Handler, Insurance Claims Advisor or similar.

Apply now to take the next step in your claims career with a forward-thinking and growing organisation