Desktop Support Analyst - London

Desktop Support Analyst Rate - £200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system Communicating software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third-party hardware and software vendors as needed to resolve escalated issues REQUIRED QUALIFICATIONS 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem-solving skills with a methodical and customer-focused approach Understanding of Jira processes, including incident management and change control PREFERRED QUALIFICATIONS Experience with Zoom administration and enterprise video conferencing systems Familiarity with macOS support in a mixed-OS environment Experience using Citrix Director for session monitoring and troubleshooting Knowledge of Bloomberg terminal support and administration Previous experience in financial services or professional services environments