Helpdesk Administrator

Helpdesk Administrator Location: Euston NW1 Salary: £32,000 per annum (£15.38 per hour) Contract Type: Ongoing Temporary Assignment Working Hours: Monday to Friday, 8:00am – 5:00pm Hybrid Working: 1 day per week from home About the Role Our clientis seeking a proactive and organised Helpdesk Administrator to join their team based in Euston, London. This is an ongoing temporary opportunity offering a hybrid working arrangement and the chance to work within a fast-paced facilities management environment. Key Responsibilities * Manage and update maintenance requests using CAFM systems, primarily Concept. * Monitor and manage Service Level Agreements (SLAs) to ensure targets are achieved. * Accurately input and maintain data across internal systems. * Coordinate and liaise between engineers, contractors, and internal stakeholders. * Track job progress and provide updates where required. * Ensure all records and documentation are maintained accurately and efficiently. * Support the wider facilities management team with administrative tasks. Skills & Experience Required * Previous experience in a Helpdesk Administrator, Facilities Administrator, or similar administrative role. * Experience using CAFM systems, ideally Concept. * Strong understanding of SLA management and performance monitoring. * Excellent data entry and administrative skills with strong attention to detail. * Effective communication and stakeholder management abilities. * Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word. * Ability to work independently and manage multiple priorities in a busy environment. Benefits * Competitive hourly rate. * Hybrid working arrangement. * Ongoing temporary assignment with potential for extension. * Opportunity to work for a leading global facilities management organisation