Tech Agile Business Analyst

15+ years in enterprise transformation cum business architecture rolesProven delivery of multi-country global transformation programmesStrong Salesforce expertise across multi-cloud implementationsHands-on experience with ServiceNow enterprise workflowsExperience in CPQ and commercial lifecycle optimization platformsExperience in CRM migration and platform modernisation Diagram • Class Diagram • Data Flow Diagram (DFD) • Entity Relationship Diagrams (ERD) • Swim Lane Diagram • Fishbone Diagrams Methodologies: Waterfall • Agile • Iterative PrototypeAt Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.Bachelor of Engineering in Instrumentation Technology(2001-2005) • PSPO 1 ProfessioTechnical SkillsStrong understanding of API-led architecture and microservices ecosystemsExpertise in business process modelling (UML, BPMN, DFD, ERD)Hands-on experience with JIRA / Azure DevOpsExperience with data analysis using SQLExposure to UI/UX tools such as Figma and process visualization toolsMethodologiesAgile (Scrum, Product Ownership)Waterfall and hybrid delivery modelsCertifications (Preferred)Scrum Product Owner (PSPO or equivalent)Business Analysis / Testing certifications (ISTQB, CBDA)Salesforce or ServiceNow certificationsnal Scrum Product Owner • ISTQB Test Manager Advanced • ISTQB Test Automation Engineer Advance • ISTQB FoundationLead end-to-end enterprise transformation programmes across CRM and digital platformsDrive business capability modelling, operating model design, and process re-engineeringLead global requirement engineering, solution design, and stakeholder alignmentOwn CRM ecosystem delivery across Salesforce (Sales, Service, Marketing Cloud), ServiceNow, and CPQ platformsDrive legacy system migration to cloud-native platformsEnsure seamless integration across APIs, middleware, and microservices architectureAct as Product Owner, managing backlog prioritisation aligned to business valueLead Agile ceremonies, release planning, and delivery governanceDrive executive stakeholder engagement across global and cross-functional teamsLead business change management, UAT, adoption strategy, and rollout executionDrive performance optimisation, business outcomes, and operational efficiencyEstablish governance frameworks, risk management, and delivery excellencePosting Date: 2026-07-03