Communications & Engagement Specialist

A Communications & Engagement Specialist works on housing or regeneration projects, making sure residents are kept informed, involved, and supported throughout changes to their homes or community. Client Details This is a well-established organisation within the not-for-profit sector, specialising in property and housing services. They are a medium-sized organisation committed to providing quality housing solutions and improving the lives of their tenants. Description Develop and deliver communications Create clear, simple updates for residents (letters, newsletters, FAQs, digital content) Lead resident and community engagement Plan and run consultations, drop-ins, surveys, and community events Gather and use feedback Collect resident feedback and ensure it is shared with project teams to influence decisions Manage stakeholder relationships Work with internal teams, contractors, councils, and partners to keep communication aligned Support project delivery Help deliver engagement plans and ensure activities are completed on time Monitor engagement activity Track communications and engagement work, keeping accurate records and reporting on outcomes Manage issues and risks Identify concerns from residents and help resolve or escalate them appropriately Profile A successful Tenancy Engagement Officer should have: Experience within the property or housing sector, ideally in a not-for-profit setting. Strong interpersonal skills and the ability to build trust with tenants. Knowledge of tenancy agreements and housing regulations. Proficiency in maintaining accurate records and using relevant software systems. A proactive approach to problem-solving and decision-making. A commitment to providing excellent customer service.Job Offer Competitive salary ranging from £32,338 to £39,524 per annum. Opportunities to make a positive impact in the not-for-profit sector. Supportive work environment within the property industry. Professional development opportunities. Convenient location in Manchester.This is an excellent opportunity for a Tenancy Engagement Officer to make a meaningful difference in the lives of tenants. If you're passionate about housing and community engagement, apply today