Customer Contact Adviser

Pertemps are delighted to be working with our public sector client to recruit a number of Customer Contact Advisors within their Social Care Direct team.  Role – Customer Service Advisor Location – Edinburgh City Centre (Office based role) Hours – 36 hours per week, Monday – Friday, between 0830 – 1900 (shift patterns will apply) Pay Rate - £14.51 per hour  Start date – End of September 2026 Duration – Temporary until February 2027 You will be joining an established team who are the first point of contact for social work referrals.  This is a busy, rewarding contact centre role where you will handle calls and emails from members of the public and professionals, accurately recording information and ensuring referrals are passed to the appropriate person timeously.  You will be responsible for, but not limited to: Acting as the first point of contact for social work referrals Handling incoming calls from professionals and members of the public  Listening carefully and accurately interpreting the information provided  Writing clear, concise case notes and updating systems  Processing email referrals between calls  Liaising with Social Work professionals and internal advisors for guidance  Working both independently and as part of supportive team  Any other tasks as required  You should: Be a good listener  Have excellent communication skills, both in writing and verbally  Have strong IT skills and be able to learn new systems  Have previous customer service experience  Be a team player  If you are interested in this role and have the required skills and experience, please apply online directly