Air Export Coordinator

Freightserve recruitment are looking for a Air Export Coordinator for a worldwide Freight Forwarder based in Slough area.

Duties:-

• Support the Airfreight Operations team in ensuring shipments are handled efficiently and customer requirements are met.
• Arrange and monitor airfreight import and export shipments, ensuring pharmaceutical and healthcare products are transported in accordance with customer requirements and regulatory standards.
• Prepare, process, and verify all operational documentation, including Air Waybills (AWB), customs entries, DUCRs, MUCRs, and associated shipping documentation.
• Complete HM Customs entry procedures and ensure customs compliance requirements are met, including the timely closure of MUCRs where applicable.
• Monitor and manage the Operations mailbox, ensuring all enquiries are responded to within agreed service levels.
• Maintain accurate and up-to-date shipment files and records in accordance with company procedures and compliance requirements.
• Support HMRC and Border Force audit requirements by ensuring all operational documentation is complete, accurate, and readily available.
• Investigate and resolve billing queries, discrepancies, and operational issues within agreed timeframes.
• Escalate operational exceptions, service failures, and customer issues to the Operations Manager where appropriate.
• Identify operational risks, service ...