IT Support Analyst

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Venesky-Brown’s client, a public sector organisation in Haddington, is currently looking to recruit an IT Analyst for an initial 8 week contract on a rate of £200/day (Inside IR35). This role will be based onsite in Haddington.

Responsibilities:

- Work on BAU (Business As Usual) incidents and requests within our ticketing system to clear off current backlog.

- Work hand in hand with Senior IT Analyst (EUP) and IT Technician (EUP) to carry out hardware refresh duties.

- Provide Level 1 and 2 support for calls relating to the Corporate End User Estate.

- Assist with the work of IT colleagues running the IT Service Desk.

- Monitor systems for critical and important patch notices, and escalate to senior members of EUP.

- Complete tasks passed on from senior members of EUP to aid in planned works.

- Update Microsoft Endpoint Manager & Intune managed applications if required.

- Aid in fit-out of End User Equipment during office refurbishment.

Essential Skills:

- Relevant HNC and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

- Experience of providing IT Support directly to customers.

- Experience of using appropriate tools to provide IT support.

- Experience of using Config Manager for building endpoints

Desirable Skills:

- Experience of working in an ITIL based IT environment.

- Experience of working on an IT Service Desk.

- Experience of providing Enterprise wide IT support in a large organisation.

- Good customer service skills and experience. xwzovoh

If you would like to hear more about this opportunity please get in touch.