Technical Service Specialist/Engineer - Midlands

Job ID: 31159374Posted: Posted 10 Days AgoStart Date: 2026-08-27Location: England - Birmingham, United KingdomTime Type: Full timeJOB DESCRIPTION:About AbbottDiagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.Our technical service team is currently recruiting for a Technical Service Specialist to support Midlands.WHAT YOU’LL DOThe Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.Schedule and perform planned maintenance (PM) activitiesPerform new customers and laboratory site inspections for new contract / tender preparations and design for new installationsConduct / assist with installation of instruments, AbbottLink, and automation and deinstallationsPerform IQOQ (Installation Qualification Operation Qualification) procedures during and after installationAssist with customer business reviewsSchedule, perform and document hardware and software updates (TSBs)Deliver basic customer operator introductory trainings post install or post hardware or software upgradePerform basic technical coaching and training to other Technical Service SpecialistsEDUCATION AND EXPERIENCE YOU’LL BRINGRequiredBachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.Proven track record in a similar position, supported by management and customer referencesSuccessful engagement with customers, specifically key stakeholders, and lab staff.Excellent product and industry knowledgeExcellent experience and process skills of the business functions service delivery.Excellent communication skillsAbility to identify and drive resolution of issuesTechnical expert for product line responsibilityCoaching and training skillsExcellent experience in use of analytical tools and softwareWHAT WE OFFER At Abbott, you can have a good job that can grow into a great career.As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY:Support ServicesDIVISION:CRLB Core LabLOCATION:United Kingdom > Maidenhead : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 75 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Driving a personal auto or company car or truck, or a powered piece of material handling equipment