2nd Line Engineer

2nd Line Engineer

Location: London, SE1
Salary: £30,000-£38,000 depending on experience
Working Pattern: Hybrid - 3 days onsite / 2 days working from hom

We're looking for a 2nd Line Engineer to join a growing technical team in London.

This is a great opportunity for someone with a strong IT support background who wants to continue developing their skills across Microsoft 365, Windows, Intune, Entra ID, Azure and PowerShell automation.

The Role

You'll provide hands-on technical support to users and client environments, troubleshooting a range of Microsoft and Windows-related issues. Alongside day-to-day support, you'll also have the opportunity to get involved with scripting and automation to help improve and streamline support processes.

Key Responsibilities:

Troubleshooting Microsoft 365 and Windows issues
Resolving incidents and service requests
Supporting account and access issues
Device setup, configuration and enrolment
Supporting Intune, Entra ID and Azure environments
Helping maintain and improve PowerShell scripts
Identifying repetitive tasks that could be automated
Supporting endpoint policies, monitoring and patching
Maintaining clear technical documentation

What We're Looking For

Previous experience within IT Support, Service Desk or a similar technical support role
Strong Windows and Microsoft 365 troubleshooting skills
Good customer service and communication skills
Experience with Intune, Entra ID, Azure or PowerShell would be beneficial
An interest in scripting and automation
MSP or multi-client experience would be advantageous but isn't essential
Someone keen to learn and develop their technical skillsYou don't need experience with every technology listed. This role would suit someone with a solid support background who is looking for a position where they can develop further into Microsoft cloud technologies and automation.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy