Assistant Manager

We're supporting one of the most established operators in the student accommodation sector in the search for an Assistant Manager to support the running of a student accommodation community of over 800 beds in West London.

Reporting to the General Manager, you'll take a hands-on role in overseeing site operations, leading a customer-facing team, delivering an exceptional resident experience and ensuring high standards of compliance across the community.

This is a fantastic opportunity to join a well-established operator, take on a visible leadership role and further develop your operational management career within a large and fast-paced environment.

Key Responsibilities:

• Support the day-to-day management of a 800+ bed student accommodation scheme
• Lead, coach and develop a team of Customer Service Advisers
• Drive an exceptional resident experience and handle escalated resident queries
• Manage team performance, development, absence and employee relations matters
• Support occupancy, resident retention and customer satisfaction initiatives
• Ensure the building remains compliant across health & safety, fire safety and statutory requirements
• Work closely with contractors and internal stakeholders to maintain high operational standards
• Monitor site performance and identify opportunities for continuous improvement
• Suppo...