Collections Officer

We're Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Check out the development opportunities in the Collections team.

📍 Cardiff | 🏢 3 days in office, 2 from home (Fully office-based for the first 3 months)

⏰ Shifts - 37.5 hours per week Monday – Friday between 8am – 8pm.

What You'll Be Doing

• Engage directly with customers to negotiate repayment plans.
• Analyse financial situations to create tailored solutions.
• Ensure adherence to GDPR, FCA, and FDCPA regulations.
• Handle customer complaints and resolve conflicts effectively.
• Prioritise multiple tasks while maintaining high-quality standards.
• Work with internal and external teams to support customer outcomes.

We're Looking For

• Collections experience within financial services.
• Strong communication skills, both verbal and written.
• Proven ability to manage challenging customer interactions.
• Experience using multiple communication platforms (email, SMS, etc.).
• Ability and skills to handle difficult conversations and deliver a fair customer outcome.

Diversity & Inclusion

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

• 💷 Salary range £27,000 - £34,000 depending on experience.
• 🏥 Private Healthcare including dental and optician services through Vitality.
• ✈️ Worldwide travel insurance through Vitality.
• 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
• 👛 Salary Sacrifice Pension Scheme up to 7% match.
• 🏖️ 28 days holiday (plus bank holidays).
• 📖 Annual Learning and Wellbeing Budget.
• 👪 Enhanced Parental Leave.
• 🚲 Cycle to Work Scheme.
• 🚂 Season Ticket Loan.
• 💬 6 free therapy sessions per year.
• 🐶 Dog Friendly Offices.
• 🍫 Free drinks and snacks in our offices.

Interview Process

• 🤝 First stage: 30 minute intro and values call with Talent Partner (Video call).
• 🤝 Final stage: 60 minute CV overview with Team Leaders (In person).

Other Info

• 👍 Check out our 'Top Tips' for interviewing.
• ✔️ Keep updated on new job opportunities by following us on LinkedIn.
• 📧 Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)