Senior User Researcher

About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we build innovative digital services that matter.

Role Overview
We are looking for a Senior User Researcher to lead research activities for a Generative AI platform for a UK government department. This role focuses on understanding how internal government users work today, how they perceive and trust AI-assisted outputs, and how the platform can be designed to support safe, effective, human-in-the-loop decision-making, while meeting GOV.UK Service Standard expectations for user research.

Key Responsibilities

• Define and own the user research plan across discovery, Alpha, beta, and live phases
• Ensure research activities are timed to inform key product and design decisions, not just validate them after the fact
• Conduct research to understand how government users interpret, trust, and act on AI-generated answers, retrieval sources, and confidence indicators
• Surface risks around over-reliance, misunderstanding, or mistrust of AI outputs
• Plan and conduct interviews, contextual inquiry, usability testing, and diary studies with civil servants and interna...