KYC Coordination team - Vice President

Profile Summary

The KYC Coordination Team VP is responsible for managing the KYC Coordination Team, facilitating communication and document flow to support Know Your Customer ("KYC") and Anti-Money Laundering (AML) compliance processes. Mizuho seeks a dynamic and experienced individual to oversee and manage the end‑to‑end Rolling Review process within the Client Lifecycle Management division. This role involves leading a team of KYC Coordinators, ensuring seamless engagement with the front office and offshore rolling review teams, and maintaining compliance with regulatory standards and Mizuho GMS procedures. The ideal candidate will be detail‑oriented, client‑focused, and skilled in managing complex documentation workflows, with strong leadership, operational expertise, and a deep understanding of KYC processes while ensuring compliance with Mizuho Global Minimum Standards ("GMS") and AML/KYC standards.

Duties and Responsibilities

• Lead, mentor, and develop a team of KYC Coordinators, providing guidance on complex cases and ensuring quality output and serving as the point of escalation.
• Monitor performance metrics and conduct regular evaluations to ensure individual and team goals are met. Track and report client file/outreach status, response rates, and key performance indicators ("KPIs").
• Foster a culture of collaboration, accountability, and continuous improvement within the team.
• Collaborate with internal stakeholders (Compliance, Risk, 3rd Party Vendors) to efficiently resolve issues.
• Maintain accurate and up‑to‑date records in relevant systems to manage workflows and prioritize effectively.
• Act as a subject‑matter expert ("SME") for the KYC Coordination Team, providing guidance and support where required.

KYC End‑to‑End Oversight

• Maintain close oversight of the end‑to‑end KYC process from a coordination perspective, supporting timely and accurate reviews of KYC records.
• Oversee periodic reviews, trigger events, and updates for existing client records to ensure timely and appropriate updating.
• Ensure adherence to defined timelines and escalate delays or roadblocks when necessary.
• Identify and elevate potential risks or red flags when appropriate.
• Stay updated on changes to Mizuho GMS policies and procedures.

Stakeholder Management / Collaboration

• Act as the primary liaison between KYC rolling review and front office teams to ensure smooth communication and alignment.
• Partner with front office senior management to address escalations, resolve issues, and clarify KYC requirements.
• Oversee client outreach strategies, ensuring communications are clear, timely, and effective in gathering required documentation.
• Liaise with Front Office / Relationship Managers to coordinate client outreach engagement when specifically requested.

Process Optimization

• Drive process improvements to enhance efficiency, reduce operational risk, and improve client experience.
• Maintain oversight of technology used to manage coordination, identifying changes or upgrades to optimize record keeping, data accuracy, workflow management, and production of effective Management Information.
• Liaise with Quality Control Management (QCM) to develop and update procedural documentation and training materials for the team.

Qualifications, Skills and Experience

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Solid experience in KYC, AML, client onboarding, or compliance roles with supervisory or leadership experience.
• Experience in client‑facing roles with strong focus on communication and relationship management.
• Strong understanding of KYC and AML regulations, including global standards (FATF, FinCEN, EU directives).
• Proven experience managing end‑to‑end KYC processes.
• Familiarity with client onboarding systems, databases, and relevant tools (Fenergo experience preferred; Microsoft Office proficiency).
• Exceptional problem‑solving and decision‑making skills with the ability to manage complex KYC cases.
• Excellent verbal and written communication skills, capable of interacting professionally with clients and stakeholders at all levels.
• Exceptional organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Strong analytical skills with attention to detail.
• Ability to work independently and collaboratively in a fast‑paced environment.

Benefits

• Competitive starting salary, plus discretionary bonus
• Non‑contributory pension
• 27 days annual leave
• Core working hours*
• Hybrid working – office and home based*
• Virtual GP
• Wellbeing benefits, including Mental Health Allies and First Aiders
• For applicable roles only

At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part‑time, job‑sharing and hybrid (office and home) working. Our purpose‑led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

We are committed to supporting equality and diversity, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientations, beliefs, gender identities and disabilities.

If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team – recruitment@mizuhoemea.com and we will be happy to help.