Transport Clerk

About the Role: Our client is looking for an organised and proactive Transport Clerk to join the transport team at our Peterborough operation. Working within a busy general haulage and Palletways network environment, you will play an important role in coordinating daily transport operations, supporting drivers and ensuring deliveries are managed efficiently and professionally. This is a hands-on role that would suit someone with previous experience in transport administration, logistics or a transport office environment, although candidates with strong organisational and customer service skills will also be considered. Key Responsibilities: * Booking deliveries into customer delivery points and coordinating delivery schedules * Tracking drivers and monitoring vehicle movements throughout the day * Communicating with drivers to provide updates and resolve any operational issues * Briefing drivers before departure and ensuring they have the required information for their routes * De-briefing drivers when they return and capturing relevant delivery or operational information * Handling incoming telephone calls and responding to customer queries professionally * Liaising with customers, drivers and internal teams to resolve delivery issues * Supporting the day-to-day running of the transport operation * Updating transport systems and maintaining accurate records * Assisting with general transport administration as required * Working within the requirements and processes of the Palletways pallet network We're looking for someone who is: * Organised and able to manage multiple tasks in a busy environment * Confident communicating with drivers, customers and colleagues * Comfortable working in a fast-paced transport environment * Customer-focused with good telephone manner * Proactive and able to solve problems quickly * Accurate with administration and record keeping * A good team player who can work under pressure * Ideally experienced within transport, logistics, haulage or pallet networks Working Hours: * Monday to Friday * 8:30am – 5:30pm What We Offer: * £32,500 per annum * 21 days' annual leave + Bank Holidays * Monday–Friday working pattern * Opportunity to work within an established general haulage and Palletways operation * A varied role with genuine involvement in the day-to-day transport operation