Staff & Contract Supervisor

Role Overview
We are seeking a highly organised, proactive, and people-focused Operations & Project Coordinator to manage day-to-day delivery of TST Events work across projects in the transport sector (Rail). This role acts as a key bridge between TST Events and our client, ensuring smooth communication, strong staff management, and consistent project execution.
The successful candidate will be confident managing teams, coordinating multiple workstreams, and maintaining high operational standards. Previous experience within events or hospitality would be advantageous. The role requires an individual who is confident interacting with a diverse range of people, demonstrates excellent communication skills, and is comfortable working both in the office and on-site, regularly visiting stations and engaging with teams in person.
Key Responsibilities
Project & Operational Management
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Coordinate installation and removal of signage, posters, and project materials.
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Oversee periodic system audits and compliance checks.
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Manage deployment processes, including ensuring deadlines are met and tasks are completed correctly.
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Track project updates from initial staging through to completion.
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Maintain accurate records, reports, and project documentation.
Staff Leadership & Coordination
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Manage and support TST staff working on client projects. Schedule work, allocate tasks, and monitor performance.
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Provide guidance, training, and ongoing support to team members.
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Act as the main point of contact between field teams and management.
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Ensure staff follow safety, operational, and client requirements.
Client Liaison (Client Interface)
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Serve as the primary link between TST Events and stakeholders. Communicate updates, issues, and progress reports clearly and professionally.
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Coordinate responses to client requests and operational changes.
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Maintain strong working relationships with our client contacts.
Administration & Reporting
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Maintain audit records and project tracking systems. Prepare reports, spreadsheets, and summaries of work completed.
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Monitor documentation including forms, compliance checks, and inventory records.
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Assist with budgeting, expense tracking, and operational planning.
Skills & Experience Required
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Experience in managing staff or supervising teams.
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Strong organisational and multitasking skills.
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Excellent communication and interpersonal abilities.
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Ability to work between multiple stakeholders and priorities.
Key Personal Qualities
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Strong leadership and problem-solving skills.
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Highly reliable and detail-oriented.
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Calm under pressure and able to manage competing demands.
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Professional, proactive, and solutions-focused.
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Experience in operations, events, facilities, or project coordination preferred.
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Proficiency in basic reporting tools (Excel, Google Workspace, etc.).
What Success Looks Like in This Role
Projects delivered on time and to standard. Well-managed, supported and motivated staff teams. Clear, consistent communication between TST Events and our client. Accurate reporting and smooth operational processes