Service Desk Supervisor (6 Month FTC)

Job Description Service Desk Supervisor (6 Month FTC) /n Hugely successful global law firm is looking for a Service Desk Supervisor to join the team on an initial 6-month fixed-term contract, supporting the Service Desk through a high period of exciting growth while helping to deliver a first-class IT support service to the London office. /n What’s On Offer: /n /n - Salary to £70,000 /n - 6-month fixed-term contract /n - Hybrid working (3 days office / 2 days remote) /n - Fantastic employee benefits /n - On-site coffee bar and subsidised canteen /n /n Service Desk Supervisor – What You’ll Be Doing: /n /n - Provide day-to-day supervision and leadership for Service Desk Analysts /n - Support employee development and conduct regular 1-2-1 meetings /n - Oversee the daily operation of the IT Service Desk /n - Act as the primary escalation point for complex or high-priority incidents /n - Ensure incidents, requests, and escalations are handled within agreed SLAs /n - Monitor ticket queues and workload distribution to maintain service levels /n - Ensure all new starters requests are completed accurately and within agreed timescales /n - Ensure leaver processes are actioned promptly to maintain security and compliance /n - Identify opportunities to improve support processes and customer experience /n /n Service Desk Supervisor – What We’re Looking For: /n /n - Previous experience supervising an IT Service Desk, ideally within a law firm environment /n - Strong understanding of IT Service Management principles /n - Experience working with SLA and KPI driven environments /n - Proven ability to lead, coach, and motivate technical support teams /n - Experience managing ticket queues, joiner, mover and leaver processes /n