Digital Product Manager (Hybrid)

Job Title: Senior Digital Product Manager Reports to: Director of Product Hunter Douglas is in the midst of a significant technical transformation, modernizing our global e-commerce technology stack to give our business units the flexibility, agility, and tools they need to accelerate growth and respond faster to market opportunities. We're looking for a Senior Digital Product Manager who operates beyond a standard PM role. This role is designed for someone who wants to lead, shape direction, and help grow a team of talented, hungry product managers around them. You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. At Hunter Douglas our people are our stars, we believe our team will help us on our journey to realise our dream in becoming the fastest growing, most loved and most efficient window coverings company in the world. As the lead PM on our UX squad, you will have end-to-end ownership of: The UX product vision and roadmap across Hunter Douglas’ global e-commerce sites User experience quality and consistency across our e-commerce platforms Performance outcomes: you measure success in business impact, not feature output Lead and provide day-to-day direction to the UX and CS Operations squads, working closely with engineering and design Act as a mentor and sounding board for other product managers on the team Represent the product perspective in stakeholder discussions across North America, EMEA, and APAC Help shape our product culture, raise the bar on how we work, and model what great product looks like Define and evolve a clear UX product vision that ladders up to commercial and business strategy Identify high-impact opportunities through data, customer research, and stakeholder collaboration Define success metrics and expected business impact before development begins Design structured experiments: hypothesis framing, test design, measurable criteria Partner closely with engineering, design, analytics, and commercial teams Support accurate reporting of product and development effort for governance Navigate stakeholders across North America, EMEA, and APAC with confidence and commercial awareness Drive alignment when priorities compete across regions or business units __________________________________________________________________________________________ 5-7 years of product management experience in digital, e-commerce, SaaS, or comparable environments, with demonstrated senior-level ownership ~ Track record of owning a product area with clear, measurable commercial or customer impact ~ Background in UX-focused product management; Familiarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo) Background in SaaS or subscription-based digital products