Relief Customer Care Officer - Emergency Response - ABC13590

Job Description

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

The purpose of this role is to ensure that all enquiries made to the 24 Hour-Emergency Response Team, are handled appropriately and effectively, with first class customer care. The post holder will demonstrate excellent communication skills, work to a high level of accuracy and have a strong customer service ethos. There is a requirement to work flexible hours in a shift pattern as the service operates 24 hours, 7 days per week.

Requirements

As a minimum to be able to demonstrate skills and experience in:

• Working under pressure in a busy environment whilst delivering a high standard of customer service.
• Working in a relevant customer facing role.
• Consistently meeting service targets
• Using IT systems and standard ICT packages, such as the Microsoft Office suite of software. xwzovoh
• Handling difficult / emergency situations.

Responsibilities