Director of Rooms

Job title: Director of Rooms Location: London Reporting to: Director of Operations A luxury hospitality property in London is seeking an experienced and passionate Director of Rooms to lead all Rooms Division operations and deliver exceptional guest experiences across Front Office, Concierge, Butler Services, and Housekeeping.

Do you have the right skills and experience for this role Read on to find out, and make your application.

This is an outstanding opportunity for a dynamic hospitality leader who thrives in a fast-paced luxury environment and has a proven ability to inspire teams, elevate service standards, and drive operational excellence.

Whats on Offer Competitive salary Performance-related bonus Opportunity to work within a prestigious luxury hospitality environment Career progression and development opportunities Collaborative and supportive leadership culture The Role As Director of Rooms, you will oversee the day-to-day management of all rooms-related departments, ensuring seamless operations, outstanding guest satisfaction, and strong financial performance.

Working closely with senior leadership, you will champion service excellence while developing and motivating high-performing teams.

Key Responsibilities Lead and manage Front Office, Concierge, Butler Services, and Housekeeping operations Drive exceptional guest satisfaction and service delivery standards Build strong relationships across departments including Engineering and Food & Beverage Monitor departmental performance, productivity, and financial results Ensure compliance with hotel standards, SOPs, and operational procedures Lead, coach, and develop departmental managers and team members Handle guest concerns proactively and professionally Support recruitment, onboarding, performance management, and employee engagement initiatives Analyse operational reports and implement strategies to improve efficiency and profitability Maintain strong quality assurance and audit standards About You The ideal candidate will be an inspiring leader with a strong luxury hospitality background and a passion for delivering memorable guest experiences. xwzovoh

Experience & Qualifications Previous senior Rooms Division leadership experience within a luxury hotel environment Strong operational knowledge of Front Office and Housekeeping functions Proven ability to manage large teams and multiple departments Experience driving guest satisfaction and operational performance Strong financial and commercial awareness Excellent communication and leadership skills Highly organised with strong attention to detail Degree in Hospitality Management, Business, or related field preferred If you are interested in this opportunity, please apply today.