Patient Advisor

We are a leading provider in the UK specializing in laser eye surgery, lens replacement, and private cataract surgery, with over 2 million procedures performed globally. Investing more than £600 million in cutting-edge clinics and technology, we offer personalized care and a wide range of vision correction solutions through our nationwide network of clinics, ensuring outstanding clinical outcomes and exceptional aftercare.

Please ensure you read the below overview and requirements for this employment opportunity completely.
We are currently seeking a Patient Advisor to join our dedicated team. If you are passionate about helping others and want to contribute to improving patients' lives with world-class eye care, we encourage you to apply and become part of our exciting journey.

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations
Scanning patients eyes using state of the art equipment as part of a full health check
Assisting patients to complete health questionnaires
Introducing patients to their optometrist
Scheduling treatment date
Discussing finance options
Accurately maintaining patient records

Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Are motivated and driven to succeed

Hours: Part Time – 24 hours (Must be happy to work weekends)
Salary: £26,500 per annum + Bonus ( Pro Rata )
Location: Dudley (Must be able to also cover Wolverhampton) xwzovoh
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
State of the art, modern working environments
33 days annual leave ( Pro Rata )
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Access to a range of exclusive offers, discounts and rewards
Employee Assistance Programme and Wellbeing Solutions/Support