IT Service Desk Team Leader

IT Service Desk Team Leader

Location: Cambridge (hybrid working available)

Salary: Up to £45,000

Contract: Full time, permanent

We're partnering with one of Cambridge's most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join their IT function.

This is a fantastic opportunity for an experienced IT Support professional who enjoys being hands-on technically, whilst also having the opportunity to lead, mentor and develop a talented team.

You don't necessarily need to have held a Team Leader title before! If you're ready to take that next step in your career, this could be the perfect opportunity.

Key Responsibilities

• Lead, support and develop a team of five IT Service Desk professionals
• Provide hands-on technical support and act as an escalation point for complex IT issues
• Manage and prioritise support tickets, ensuring service levels are consistently achieved
• Monitor team performance, identify trends and drive service improvements
• Collaborate with wider IT teams to resolve technical challenges
• Maintain accurate IT documentation, processes and asset management records
• Support the implementation of new technologies, automation and AI-enabled solutions<...